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Boutique Design Studio

TERMS &
CONDITIONS

Please read the terms and conditions below carefully, as placing an order or making a purchase with us is considered acceptance of these terms and conditions.

Pricing

  • All prices are shown in Euro (€EUR). Please note that prices are subject to change without notice.

  • Full payment is required before any design or production work will commence on your order unless agreed to otherwise.

  • Please note that we custom build and quote packages for each individual client. Prices published on our website are only given for guidance, every customer receives a personal offer. 

 

Samples 

  • We highly recommend purchasing a sample pack available on our website. The pack includes a variety of pieces from a chosen collection with a focus on showing off examples of finish and stock. If you would like to see particular samples please include the details in your order notes and we will include what we can. 

  • Samples are subject to availability. Please get in touch with us before ordering if there is a particular option or colour you require.

  • Please keep in mind that screen and printed colour can vary considerably due to the way monitors and displays reproduce colour, so a sample pack is essential if you are particular about the colour of the card or ink you would like for your options. We cannot guarantee that the printed colours will look exactly like those on the screen. If you are undecided about choosing a colour, ask us for an opinion.

 

Design personalisations

 

  • Any wedding invitation request that deviates greatly from our collections is treated as a personalised design of a brand new wedding stationery set. Making personalised wedding invitations allows you to freely choose colours, type of paper and printing method. For custom wedding invitations, send us an inquiry.

 

 

Order Process

We want to make our ordering process as easy as possible for you. Please keep in mind that any delays in providing us with information or communicating about your order may result in timeframes being extended.

Please ensure you order at least 10 spare invitation suites on top of the number of invitations you believe you need, to allow for last minute guest additions and keepsakes. We cannot add to your order once approved for production and additional pieces will be charged as a new order as per the required amount.

  1. Once you have submitted your enquiry form, you will receive an email with any follow up questions and availability. At this step we will focus on your color palette and paper options. Based on your individual needs and any personal customisations, you will receive a price proposal. Please note, we only work against payment in advance.

  2. Full payment is required before we begin work on your order, or after a 50% deposit is paid upon agreement.

  3. After the payment is received and you’ve provided us with all the necessary information to start your order, we will begin with our design process that takes about 7-10 working days ( custom design takes 2-3 weeks longer). One proof will be sent via email and is your only chance to give feedback. From there we will make the changes and send you pdf proofs for approval before moving into production.

  4. Once you approve your order for production and have provided all required information necessary for printing, we will prepare your files and organise your work to be printed and ordered for production.

  5. When production is completed and your printed work is ready, we will check this over and then package it up to be shipped to you. Once your order is completed and packaged, shipping is calculated and you’ll receive your final invoice! Your order is shipped once your final invoice is paid.

  6. You will receive the tracking details via a separate email.

  7. Your order will arrive unassembled, ready for you to put together and mail out to your guests.

 

Design Inclusions

  • Please ensure that you provide us with the correct spelling, times and dates for your events as this is what will be used to create your first version and further revisions may delay your order.

  • Changes to layouts, fonts and design elements such as illustrations cannot be changed unless agreed to prior to placing your order.

  • Once your order has been approved for production, we cannot add to your order. 

 

Addressing and Guest Data

  • When ordering guest addressing, place cards, seating charts, or any other item that requires you to provide your guest details, we require that you provide the information in a spreadsheet in the format provided on our templates.

  • Please check your guest addresses thoroughly for completeness and accuracy as we will not check these or make any changes to your data once provided to ensure it is printed exactly as you would like.

 

Turnaround Times

  • We aim to have your order sent to you as fast as possible. Due to the nature of our business, the turnaround times are heavily dependent on your communication with us to ensure we are able to proceed with your order in a timely manner.

  • The estimated turnaround time for our semi-custom collections is around 6-9 weeks depending on what you order.   

  • Orders for on the day items (such as signage, menus, place cards or any item you require on the day of your event) must be ordered at least 5 weeks prior to your event (or the day you require your order delivered, whichever is earliest).

  • On the day items must be approved for production at least three weeks prior to your event (or the day you require your order delivered, whichever is earliest). If your order is sent for production after this date, then a 30% rush fee may apply.

  • We recommend that you place your order for your invitations around 5 - 6 months before your event. 

 

Design Timeframes

  • Once you have provided your event details, you will receive your proof via email within 7-10 working days ( custom design takes 2-3 weeks longer).

  • Revisions are typically returned within two business days from the time the changes are communicated to us.

  • It is your responsibility to communicate any changes promptly to us, particularly for on the day pieces as deadlines have a habit of creeping up quickly.

 

Production

  • Your order will not be placed into production until all of your pieces have been approved for print and you have supplied all necessary wording and documentation e.g. guest names and addresses for envelope printing.

  • Production timeframes will vary depending on your chosen print method and the items in your order. 

  • Printing takes about 3-5 weeks and an additional 1-2 weeks is required for any add-ons such as addressing and assembly.

  • Where your order contains items of different production times, your order will not be shipped until all items have been produced and are ready for shipment.

 

Shipping

  • We will always work hard to have your order shipped within the timeframes mentioned, however during peak times these may be extended or delayed slightly. Delivery times can vary depending on where your order is being delivered to as well.

  • On international shipments, it is the responsibility of the client to pay any and all customs and duties charges applicable in the country your order is being shipped to from Slovenia.

 

Errors and Proofing

  • By providing your signed and completed production approval you are signing off that your order will be produced exactly as it appears within your proof presentation. 

  • Lafoi studio will not be held responsible for any errors or omissions that were approved for production by the client.

  • Should the final printed item not match the proof you approved, we will reprint the affected piece/s with the mistake rectified at no additional cost.

  • We recommend that you carefully review the text before final approval of the file for printing. We are not responsible for grammatical errors. To get the best idea of ​​how your wedding invitation will look, we advise you to print the final file yourself and review it in physical form. Subsequent corrections cannot be made once the product has been approved and is in the printing process.

 

Returns and Cancellations

  • As our products are made to order and we start working from the time your order is placed, we do not offer returns for change of mind orders.

  • Due to our bespoke wedding stationery and services, products are not eligible for exchange, return or cancellation. If a printing error has occurred through our fault, we will either reprint the paper goods or reimburse the cost of the printing error. If there is an error in the text approved by the customer, the cost of reprinting must be borne by the customer.

 

Data Privacy

  • The personal information you provide to us or our website will only be used to communicate with you and to fulfil your order. We will never pass on or sell your data to a third party.

 

Lost or Damaged Items

  • All orders are sent with an authority to leave, so please ensure that you or someone you trust is at the requested delivery address to receive your order.

  • Lafoi Studio will not be held responsible for any damages or loss to your package during shipping.

 

Availability

  • We cannot guarantee availability for all paper, card or envelope options featured on our website at the time of your order. Should some part of your order be unavailable for whatever reason we will suggest a suitable alternative or let you know when these are expected to become available if you wish to wait.

 

Copyright

  • Lafoi studio owns all artwork and copyright relating to your order. The client may not redistribute or reproduce part or all of any artwork or designs supplied to the client in any form.

  • Working files of any kind or nature will not be provided under any circumstance unless agreed to prior to your order being placed.

 

Marketing and Social Media

  • We reserve the right to post photography, images or mock ups of work we have created for you on any marketing channel including our website, printed media or other digital format (e.g. social media). If you do not want your stationery to be used in this way please let us know once you have placed your order.

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